We can take both debit card and Direct Debit payments.
Debit card payments are much more modern. They are quick, seamless and you as the payer have just as much control over them as direct debit. Plus they have the added benefit of not resulting in fines by the member’s bank for insufficient funds. It’s a win-win in our books.
By default, members will be on debit card payments, because we think they’re better for you and for us. If you joined us through a comparison site, a collective switch or you specifically asked us, you’ll probably pay by Direct Debit. If you’d like to set up a Direct Debit payment, just give us a ring and we’ll be happy to get that (started/set up) for you.
Here’s an example of why Direct Debits are so slow. Here, a payment has failed, we retry it and then ultimately have to get new payment details from the member.
Day 0 – attempted payment collection
Day 1 – ARUDD message received by us notifying a payment failure
Day 1 – We contact the member to understand why it failed
Day 4 – We retry 3-4 days after payment failure
Day 5 – We are notified that the retry failed
Day 5 – Contact member and set up a new Direct Debit mandate
Day 11 – Payment is collected against the new mandate
This means that the total time taken until everything is settled can be up to 11 working days. Possibly more if we retry additional times.
On the flip side, with debit card payments, notification of failure and retries are both nearly instant. Saving both us and the member time as we can get a new card at the beginning without having to ring back while you’re doing something important.