December statement/payment

Hiya I havent had a statement for December yet. Usually I get these on or around the 5th of the month. No DD has been taken either, has there been a problem? Also can my DD payments remain the same (no increase for winter months) as I am massively in credit. Thank you Nic

Hi @crabby this is because you recently changed your payment date to the 1st of the month. This then alters your bills to be sent out the day before your payment, so you can expect your next bill then!