I emailed Bulb with a query back in July, and received an auto response saying “Thanks for your email. We expect to get back to you within 24 hours.”
I emailed again last week to ask for a refund of a credit balance and received an auto response saying “Thanks for your email. An Energy Specialist should respond within 5 working days.”
24 hours to 5 working days? That is quite some decline in the quality of service. Come on Bulb, get your act together and get me my refund!