Declining Customer Service

I emailed Bulb with a query back in July, and received an auto response saying “Thanks for your email. We expect to get back to you within 24 hours.”
I emailed again last week to ask for a refund of a credit balance and received an auto response saying “Thanks for your email. An Energy Specialist should respond within 5 working days.”

24 hours to 5 working days? That is quite some decline in the quality of service. Come on Bulb, get your act together and get me my refund!

Hi there @aj101 I’m sorry to say that we’ve been a little swamped for the last few weeks, but we’ve got a few things in the works that we’re really hoping will get us back to the sort of customer service we aim for in the next few weeks