Difficulty reading electric meter

Hi
I have a ‘smart’ electric meter and I am on a single tariff.
However, when I pressed 9 to get my reading it gave 2 different readings. I input first one, then the other into your form, but was told both times that the readings are incorrect.
Pleae advise!

Hi Bee, I would recommend emailing photos of your readings to help@bulb.co.uk so we can see what you’re looking at and advise from there. Cheers, Freddie