Nov 21, 07:01 GMT
I received an email from you yesterday stating my monthly direct debit is increasing from £85 to £106 per month. While I appreciate the cost of electricity and gas has increased, I fail to see why my bills have shot up by £21 per month when I am actually still in credit. I know that more electricity and gas is used over the winter months which is fine but on the other hand less gets used after February. You state that I need to be in credit this time next year, which means you automatically assume I’ll stay with Bulb for more than 1 year. I, like most people, are on a budget and this is by no means the deal that I signed up for! I would’ve been better off staying with my previous supplier! Just to clarify, is it correct I can leave Bulb at any time without paying exit fees? Not happy at this massive increase in my monthly payments.