You have increased our Direct Debit by 50% and taken the money.
You have not notified us of any increase.
During these times of a pandemic, don’t you think you should inform customers of actions that could greatly affect their finances. Customer could find themselves overdrawn by your actions.
We will now cancel the direct debit and move suppliers asap.
We will also post on Money Saving Expert and other reviews sites warning customers not to use your company.