Direct debit not collected

I changed my dd from 11th to 25th of the month and received confirmation that it was processed. I then received an email on 21st reminding me my payment was due in the next few days so I expected my account to be debited on the 25th. Nothing has come out and there is no reason for this at my end (i.e there’s plenty of money in my account, the dd is still active, money has collected without issue previously etc). When should I expect to see my payment being debited?

Thanks in advance

Hi Reggin, your next payment will be on the 25th October. The scheduled email just never got cancelled but we haven’t taken a payment. Thanks for letting us know though!