For the second month in a row my bill shows a negative balance, despite having a direct debit set up on the date Bulb suggested, and funds in my bank to cover the transfer.
The payment on 25th September still shows (on 1 October) as ‘pending’, as it did last month when I was told the bank holiday was to blame. I have no control on how long the funds take to transfer - it’s up to Bulb to organise transfers to allow sufficient time for funds to appear BEFORE the billing date.
Last month, the consequence was that, even though my payments are adequate to cover my outgoings, my Bulb account showed a negative balance and Bulb told me they would increase my payments for six months. After complaining on this website (see ‘Absolutely Nothing Right’) Bulb stepped in and assured me I could keep my payments at the old level, but now the exact same direct debit problem has occurred and, as far as Bulb’s accounts are concerned, I am in debit AGAIN.
Until Bulb can organise their direct debits in a way that works, it means the only way to avoid falling into debit is to have over a month’s estimated payment in the account at all times.
Has anyone else had this problem?