Direct debit payments while my account is in credit

Hi, can anyone tell me why my monthly direct debit payment is being taken off while i have over £300 credit in my account from referring friends. Thank you.

DD is set based on your annual consumption and will be taken each month, if you have a build up of credit contact Bulb (Mon-Fri) and they will transfer excess back to your bank account.

Hi Appleaday

You can change the amount of your monthly direct debits on your myBulb account or give us a call on 0300 303 0635 and we can either issue you a refund or put you on a payment holiday.