Direct debit

I have a direct debit set up for 9th of the month but for the last 2 months no payments have been taken would you please advise me what has gone wrong .?
Many thanks
?

How will you answer my question by e-mail or online?

@Beryljean04 this is a public forum, i recommend you contact bulb by phone

How will you answer my question by e-mail or online?

Occasionally Bulb staff do post here, but even then obviously they can’t handle personal account related queries in public.

As darryl said, I’d recommend you contact Bulb customer service directly. If you want a reply by email, email them. If you want to talk to some one in real time, use phone or webchat. Contact details are available at the bottom of the Help page.