I often receive an email from bulb saying
“You might want to change your payments. …We won’t change it for you though.”
Yet despite having over £70 credit, my direct debit changed automatically from £30 a month to £41.26 in November.
In other words, not only does the bulb algorithm fail to take into account annual, not month-to-month usage (my average monthly usage works out just under £30, so I am always in credit), but their claim that ‘we won’t change it for you’ is false. I do not like being lied to.