Disabled Reading Electricity Meter

I am 77 yo Disabled.
I have been tying to read my electricity meter each month each month I fail, the readings never come up as described on the help page.
I have asked for help in the past because I am unable to bend down to read the meter so do my best using phone camera.

Hi @tonyling44 :wave: thanks for getting in touch and welcome to the community :partying_face:

I have booked you in for a manual meter read on 25th August between 8am and 12 noon. The manual meter reader should be able to give you some guidance on how to obtain the readings if you would like to start taking them more regularly.

This is going to be for both gas and electricity. If this appointment does not suit you please give us a call on 0300 303 0635 and we can update or cancel this appointment.

Best,

Jen :star: