I am furious.
I have received an email this morning telling me that I am using much more energy than estimated and that you are increasing my bill from £53 to £91!
Less than a month ago I sent you a meter reading and you said I was using much less energy than estimated and that I was £48 in credit!!!
All I can assume is that you have decided that it’s cold outside and that you are just going to make people’s bills up as you go along. This is the second time you have sent me an unreasonable communication like this and I’m sure you will be entirely wrong about increasing my bill, just as you were wrong last time.
You ask that we send you meter readings every three months. How about you stick to this policy and stop sending such self-serving emails to your customers.
I am fortunate enough to receive such an email and know that I would be able to cover it if it was correct. However, there are so many families in this country who are struggling to pay their existing bills and having to visit food banks to survive. I cannot imagine how much you would unnecessarily worry someone in this position who would think they need to try and find double the amount of money for a bill immediately after Xmas, when the figure has been completely plucked out of nowhere.
I am utterly disgusted with your behaviour. Never have I been treated like this by one of the big energy companies. You claim to care about the environment but obviously do not give a damn about people, or your customers.
Please ensure that you revert my bill to reflect the meter reading I gave you less than a month ago and recalculate once you receive an update in two months. If you don’t intend to stick to your policy, stop telling people to send readings every three months and then just make their bills up each month when you send them a bill