Do I need to use all of my prepayment credit before switching?

Do I need to use all of my prepayment credit before switching?

Hi @JamieD, using your new Bulb key and card will wipe any credit on left on your meter from your previous supplier. Therefore we would recommend running the meter down to zero before using your new key/card.

If it’s too late and the credit has already been wiped, then there’s a chance that your previous supplier may be able to refund it back - but we don’t advise relying on this.