Do not change to variable direct debit!

Change to variable,less then 2 weeks after my bill I am getting emails that I am in debt and need to pay,even though it was set up to be paid 2 weeks after I had been billed.This has now escalated to Bulb sending Engage their debt collection agency to collect payment even though it has been paid.
Phone calls and emails have not stopped this happening even though I have had reassurances that it would be de- escalated this has not happened,letter arrived today from Engage to inform me one of their officers would be arriving to either collect payment or come up with a payment plan!
This is just farcical

OFGEM contact details

020 7901 7295

10 South Colonnade
Canary Wharf
E14 4PU

Citizens Advice also provides a free, impartial helpline service across a range of issues on 0808 223 1133.

Maybe it’s time we all left bulb and go to another supplier. They are getting worse since the insolvency people took control

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Thank for the OFGEM contact details,I’m still waiting on bulb complaints department for another reply this has been ongoing for a couple of weeks now.
I totally agree Smart-fitter I’ve never had a problem with any other company.

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