Do not increase my payments

Please contact me as I refuse to have my payments increased until my account is balanced in which it will be over the next couple of months as you will notice that the statement is now incorrect due to the payment being made for this month.
Not a happy customer

Hi @carolinegrant789 - thanks for getting in touch :wave:

I can see there’s been a payment review on your account, so I’m going to send you an email now with some more details.

Your monthly payment is taken in advance, so you’ll receive a statement at the end of the next billing period which takes your latest monthly payment into account. There’s some more information about how we charge for your energy usage at our help centre here.