Double account, same e-mail, what to do?

I am currently a bulb user, I created a new account for the property I bought as I will move in in the next couple of months. Issue is I created it with the same e-mail of the account I currently have and even though It said the switch went through I can’t access that account and no documentation has been sent.
What can I do?
Regards Greg

Contact Bulb: https://help.bulb.co.uk/hc/en-us/requests/new

They’ll be able to fix your account configuration to allow you to switch between multiple properties via one account login.