In June, my broken Gas Smart Meter was replaced with a new not-so-smart meter.
Since then I have been providing manual meter readings starting at 0 as it was a new meter.
Having received an email stating that my direct debit will go up by a staggering 50% I decided to check the ‘energy usage’ and what I see there are the meter readings that I have provided TOGETHER WITH continuing estimated readings for the old meter which has been removed and taken away.
It seems that the old meter is still linked to my account so please can you unlink that meter from my account and credit my account back with the total of its estimated readings since the new meter was put it.
Also, do not put up my monthly direct debit as it is clearly not necessary.