We have an old Economy 7 setup - the meter itself and the clock (which controls the switch-over between peak and off-peak rates) are two separate units (please see image attached).
Unfortunately, the clock is faulty and runs fast / slow - which means that it always shows an incorrect time (and hence switches the rates at the incorrect time).
We frequently reset it to the correct time, but it soon goes out of sync because it runs fast / slow. To give an example, we reset it to the precise time a couple of weeks ago - but as of 14:00 today, it thought it was 23:00! This means that it is impossible to work out when we will be on peak / off-peak rates - meaning we’re likely to be over or under charged.
We reported this to Bulb (first by email and then by phone) who informed us that there was a “nationwide shortage of Economy 7 meters” and that the clock was our responsibility and that we should get an electrician to fix it. This strikes me as nonsense, because:
The old clock says ‘Property of Eastern Electricity Board’ - so clearly not the householder’s responsibility
The clock is supposed to be a tamper-proof unit - hence the security tag. Our security tag / cover has been broken since we moved into the property, which is how we can reset to the correct time (but within a couple of days, it’s showing an incorrect time again)
If the householder were responsible for the clock, somebody dishonest could set the off-peak rate to be active for as long as they like (i.e. Economy 24, rather than Economy 7!)
Basically, I think Bulb are fobbing me off - it’s inconceivable that the meter / clock is the householder’s responsibility for the reasons outlined above.
Please could somebody advise (and then come and fix it - we have an electric car arriving next month, and want to ensure that we are charging at an off-peak rate overnight!)