Hi, as a new customer, you have asked me to submit my meter readings. The problem is, on your form there is only one box to type in the numbers for the electric digits. I have an economy 7 meter and therefore have 2 readings to submit to you. Could you tell me how i should do this. Thanks
Hi there @tony2018_derby thanks for getting in touch. If you have a two rate meter and there’s only one box, then it usually means we’re waiting on some of the technical details about your meter, so our system doesn’t ‘know’ that it’s a two rate meter yet. If you let us know the two readings, here or through firstname.lastname@example.org, we can add them in for you now. Otherwise, the details should have arrived and the website updated in the next few days.