We have a dual fuel account with you.
We have a problem though.
We have 12 solar panels on our roof but we do not get any FIT payments from them as we do not own them, but we are supposed to get free electric when it’s sunny under the government scheme in return for a solar panel company renting our roof! … however our current digital electric meter is faulty as it is not recognising the fact that we have the panels at all and we are therefore being charged for every unit of electric we use and hence getting no benefit from the panels at all!
We used to have an old analogue meter and the dials used to stop or even go backwards when the panels were producing which was brilliant, but we we had to have the meter changed to this digital one and ever since then I have noticed that our electricity bills have not been reduced at all so I’ve been querying this with the solar panel company but they say the meter is faulty and is your responsibility not theirs!
When it is sunny and our electric should be coming from our solar panels we are supposed to see the letters “RED” (reverse electric ??), instead of numbers, with a solid red light on the meter. Our meter is not recognizing the panels at all as even on a very sunny day it is just always showing numbers and a flashing light all the time … meaning that all of our electric is coming from the grid rather than from our panels … this has been confirmed by a technician from our solar panel company Freetricity.
Please would it be possible for the electric meter to be replaced (or reset or repaired) asap with one that will recognise our panels and will give the “RED” readout and solid red light whenever our electric is coming from our panels.
Also please can we be added to your rollout list to have a smart meter.