Electric meter showing different price per kw

Hi, my electricity meter is saying the price is 18.02 pence per kw. It’s supposed to be 13.70 pence per kw. What’s going on ?

Hi @Andy12, thanks for joining the Bulb community :raised_hands:

This has been an ongoing issue that we have been having, you can read a little more about it here.

The good news is that it is now fixed, so if you top up at any PayPoint or PayZone, it will correct your tariff back to where it should be.

So we can log this though, I’m going to send you an email later today about this, so if you would be able to keep an eye out for that, that would be great :blush:

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