Electric prepayment card

Hi, I have just moved into a property with prepayment meters, registered with Bulb and ordered new key and card for top up. I have only been sent an electic key BUT no gas card. How do i report this please. I need to top up urgently

Hey @rach.dav Thanks for your post on community.

We are sorry for the delay here, we can see a member of the team has requested a card for you since you messaged. Let us know if you have any further questions.

–Carl :bulb: