Electric readings not being processed

I had smart meters installed last April and bulb isn’t processing the electric readings.

Gas is working fine, but in they last 10 months bulb had managed 2 electric readings and they aren’t using the readings I submit in app.

Emailing is pointless as it’s about a month before you get a reply.

The ihd displays the usage, and I can get the usage from Samsung smart things, so the meter is definitely working, bulb just aren’t using the readings at all.

I’m not sure what to do next. I’m fed up of how long customer service takes, I’ve even been through the ombudsman to try and get this issue resolved.

I’m having the same problems. I rang and was fobbed off. They don’t seem to be able to cope. And their excuse was that they didn’t have enough staff. Just deal with the problem then. I’m trying to move my account.

Looks like it’s time to find a new supplier then!