Electricity key not delivered

Received an email from Bulb saying that my “prepayment bits” were posted to me so I can receive them ahead of my switchover date, 5th February.

So far I’ve only received the gas prepayment card which works fine, but there is still no sign of the electricity key. How do I request a new one to be sent to me?

Cheers!

https://account.bulb.co.uk/
Phone or web chat, do NOT email as the response time is to long
In the meantime your old key will still work

welcome to the community @kalfany I can see you resolved this with us in live chat earlier today, don’t hesitate to reach out if you need anything more.

James W :slight_smile: