Electricity meter reading help

I am unable to get a reading from my electricity. I have followed videos but the a nor b button do anything. My smart meter also wont connect

Hi @vickylofthouse :wave:

It looks like your meters are affected by a firmware issue which means they would need to be replaced so that we can resume taking remote smart meter readings. So that we can arrange a booking with you, could you drop us an email at help@bulb.co.uk?

-Luke :bulb:

Thank you for your swift response. I have sent the email.