electricity meter

I have already arranged an appointment with you as the following email.
But no one came check my electricity meter although my wife had been at home all the day.
And also I have sent you emails twice after that but I haven’t received the answer from you yet unfortunately.
Please confirm it and please investigate our meter immediately.

Hisao Hojo
May 25, 11:05 BST
Hi George,
OK, I agree.
3-6 pm 3rd July is fine.
Please make an appointment.
Hisao Hojo

George P. (Bulb Help)

May 25, 15:52 BST

Hi Hisao,

Okay thats fine i can book that in for you,