Electricity reading

I am sending the electricity reading monthly, but I am not sure if I am doing it correctly since the numbers are decreasing and it says that my previous reading was on 31st August. Can it be checked? Thank you

I think best if you contact Bulb (Mon-Fri)
I am not quite sure what you mean …are the numbers on your meter going in reverse?
Is there any info in your account as you should have details of your monthly statements there.
When sending in readings do so within a 2 day time frame when you receive your email reminder otherwise estimates will be used.