Electricity reading

I keep submitting reading for elec. But won’t go through. I’ve attached photos each time to prove the reading.

I keep submitting reading for elec. But won't go through. I've attached photos each time to prove the reading.
I keep submitting reading for elec. But won't go through. I've attached photos each time to prove the reading.

Hi there, this will be because the estimates we get sent by the industry differ from what your are trying to submit. We do not create these estimates and unfortunately it will take some continual submission for the system to accept your readings are what it is expecting. Just keep submitting the readings with photos and we will submit them for you and with time you won’t have to do this anymore.

Thanks,

Perhaps I’m too unforgiving, but I would find that response completely unacceptable.