Switched to bulb at the start of the month, but strange things are happening with my electricity readings.
While my gas went OK with a final bill from SSE within 10 days of the switch, I’ve still not got an electricity final bill from them.
I initially assumed this was their fault so contacted them, and they’re adamant you’ve not sent them my initial read for electricity yet (something you contest).
I’m mainly concerned as it’s also as though electricity isn’t working correctly via bulb either. The system rejects all of my readings for electricity but not gas - and there’s only one difference I can spot: For gas, there’s lots of detail regarding meter serial number, ‘MPRN’ and details of my previous readings. For electricity, none of these details are shown when trying to enter a reading. This could suggest to me a systematic problem where my account isn’t linked to my meter?
The question is, are all these problems a coincidence or connected? I need to be able to enter readings throughout my time with Bulb, and also need to have a final bill from SSE. Hopefully you’ll have a solution.
I did call Bulb yesterday, but the nice girl didn’t really get how this would happen and therefore made a manual reading to try and push the system to accept my readings, but it’s unchanged from previous situation after this.
Thanks in advance,