Electricity readings not showing?


Yesterday we got a reminder email, so we submitted fresh readings and it only seems to show the updated gas readings and no sign of the electricity reading. Is this normal?

They have now appeared… The gas shows as ‘customer’ while the electricity shows as ‘manual’. Out of interest, what is the distinction here? They were both submitted online via the forms.

HI @BNA, Good question! The reason it was entered as manual this time as we were missing some technical information about your meter to process your electricity reading automatically, which raises an alert for us to fix the underlying issue. Once we have fixed the issue we then manually enter your reading for you. Now that this has been fixed your reads should process automatically going forward.

Hope that helps!

Team Bulb