Electricity switch

My gas and electricity accounts were due to switch to Bulb at the start of May. My gas account switched fine but my electricity account is still with my old provider. I have provided Bulb with an electricity meter reading which was acknowledged via email but does not show on my online account. Does anyone know how I find out when the electricity switch will take place? Thanks

@katlea I would recommend you send us a photo of your meters so we can check we have got the correct details.

I have sent you an email, could you reply to that with the photo please?