Email format rejected

I’m trying to chat to someone via my online account but when I select “chat now” I Get an invalid email format message and the chat is auto ended.

Hi @anthony.mchale :wave: Welcome to the Bulb community.

I’m sorry to hear you’re having issues with our live chat. I’ve dropped you an emai now - would you mind replying to me there with some screenshots of what you’re seeing so I can pass this on to our team?


I just got the same error, but unfortunately I am a new community user and can’t upload images.

So here is the content of the error message:

Chat Unavailable
Error Domain=BCAccount Code=-205
“(null)” UserInfo={reason=Invalid email

I am running iOS 14.5.1, Bulb app version 1.36.0.

Kind regards,

Hi @kathancheema, welcome to the community :wave:

Sorry about that - I’ve just sent you an email and I’ll look into any issues for you.

Many thanks,

Niamh :bulb: