Email stating direct debit has failed

The direct debit has gone from the bank account as usual, but we have received an email from Bulb saying it failed, and there could be a £15 charge if we don’t send the payment. Can someone sort this out please? Thanks

Hi @SimonUK :wave:

I am sorry you received this email, this has been a system error which we have now fixed. Your account will not be charged a £15 late fee as the payment has reached us.

Thanks,

– KT :bulb: