hello there can you help me as i am in a right state and i dont know what to do. i had to use my emergency gas as i ran out of credit now i am running out of emergency gas to and i dont know what i can do as i cant top up till the 18th as that is when i get my universal credit and i am struggling to keep warm. can anyone on here help me please
Hey Fred, try contacting Bulb and asking for temporary credit until you can get paid via Universal Credit. Look up Citizen’s Advice link here: https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/you-cant-afford-to-top-up-your-prepayment-meter/
And then contact Bulb and tell them about your situation. (I’d phone them instead of using e-mail or online chat as it is often slower).