Energy price increase

I have given my meter readings a few weeks ago but haven’t had a bill yet. How will I know how much are bill is going up by?

If you go to account and tariff info section then you’ll see a message PDF which has your personal projected annual cost. You can divide this by 12 to get three average monthly cost to set the direct debit or debit card payments to.

You can adjust the monthly payment within your online account easily if you believe it’s incorrect.

Hi @Loretta as @shaun8818 says that document will have all the details. We base the numbers on your annual usage with your old supplier, which gets sent across when you switch over to us.