I have been communicating (8 emails now) with Bulb about the completely useless Energy Usage graphs that bear no resemblance to reality, especially the “Actuals” to date!
I haven’t smart meters but provide readings at the end of every month, I would expect the actuals to date to reflect at least closely the actual bill paid but this is not the case.
Graph Dec £451 actual bill £279
Graph Jan £480 actual bill £274
Graph Feb £496 actual bill £333
Graph Mar £449 actual bill £277
I have been given various explanations for this the latest being:
“I’ve received feedback from my team and they’ve advised me that the graphs for legacy meters are always estimated.
This is due to Bulb not receiving regular meter reads, this results in Bulb using your estimated annual consumptions to update these graphs.”
To which I replied:
If what you are saying about “legacy meters are always estimated” is correct then that makes the graphs absolutely useless.
Even if the bill for a month is based on estimated readings the “Actuals” part of the graph must reflect the actuals paid not over £150 more as is happening in my case.
As said previously “The “Predicted Usage” should be a calculation of previous years actual usage for that month together with the variation of previous actuals for the current year (i.e. In case you have started using more/less than previous years due to a change in circumstances as in my case).”
In my case, except for 2 months when I was grieving for my late wife, I have always submitted regular meter reading every month when requested thus this should not be any different from the smart meters.
I have just submitted my readings for May, which includes the 2 days that were not included at the end of April as the reading for April was done on 28/4/22.
This has caused the graph to now put actuals for April of £223 which is very close to the actual bill for April (based on the readings on 28/4/22) of £207.68.
I therefore cannot understand why the “Actuals” for Dec, Jan, Feb and Mar 22 are so wildly different from the actual bills paid by hundreds of pounds?
I think your team need to take a closer look at how the graphs are calculated as they are wildly inaccurate making them useless.
I would be very grateful if they could explain to me how they arrived at a figure of £480 for Jan 22 when the actual bill was £274 (i.e. over £200 more).
There is no way I could have used £206 of energy in a couple of days between the meter reading and the end of the month of Jan!!!
Sorry to keep on about this but I think Bulb are completely misleading their customers with these graphs as I suspect the “Predicted Usage” part is also incorrect.
If these figures are being used to show the yearly predictions of energy usage which may well be reflected into the expected direct debit then I think OFGEM would also be interested in how you are coming up with the figures."
As yet no reply