On Thursday, 2 engineers installed a smart meter at our house. I was at work, but my wife was home. My wife says neither engineer mentioned the In Home Display and they didn’t leave one.
I sent an email on Thursday evening notifying Bulb, but so far have only had automated responses, a survey request about how the installation went (including questions on the use of the IHD) and a banner on my account with links to check that my IHD is working.
Bulb don’t have a phone number to call on Saturdays, so I don’t think there’s anything I can do until Monday, 4 days after the installation, but am really disappointed that as “one of the first Bulb customers to get a smart meter” (as it says on the survey email) there isn’t better support and followup.
I’d have expected someone to check for emails for customers with smart meter installations to ensure everything went OK.
Will the IHD be posted or do we have to have another engineer visit to configure it?