Enormous increase in monthly debit

Help! I’ve just had an email saying my monthly direct debit has gone from £53.59 to £430.13! I am only £33 in debit on my account. The green impact bit on my account says I have used 2215 kWh last month but this doesn’t tally with my metre readings of last months reading of 17086 to 17358kwh reading today.

Hi @grace1483 - welcome to the Bulb Community! :wave:

I can see you’ve been in touch with us about this now, so my colleague should be in touch via email. :slightly_smiling_face: