Error when registering gas card

I have a new account and trying to register the gas card. When I put it in the meter, it keeps saying there’s an error. Also when I put in the electric key in the meter it doesn’t do anything. Am I doing something wrong?

I have a new account and trying to register the gas card. When I put it in the meter, it keeps saying there’s an error. Also when I put in the electric key in the meter it doesn’t do anything. Am I doing something wrong?

Hi Matthew did you manage to get this resolved? In these cases its best to call out customer service helpline 0300 30 30 635.