I keep track of my monthly usage in Excel from my bills. My usage over the past 12 months was 1703 kwh. For all of 2021 it was 1713 kwh. Yet you estimate it will be 2788 kwh for the coming 12 months. That’s almost a 63% increase over my usage taken from my bills?? According to my calculations anyway. Why would I be using that much more electricity?? Exactly how are your estimates calculated?
I have no issue in paying you exactly what I use each month by DD. Can I switch my method of payment so I pay by DD for what I actually use each month, based on the same tariff I am currently on? This would resemble the logical way I paid my energy bills before privatisation resulted in such a wildly fragmented market!
What I object to is paying you an extra £20-30 a month based on your incomprehensible calculations so you can keep it in YOUR bank account instead of it being in mine where it belongs. It seems to me you are padding the monthly DD for your own benefit and I can imagine it will take some doing for me to get any credit owed to me back from you.