Estimated Annual usage

Hi
Although my monthly bill is around £70 a month, and my direct debit £98.88, my monthly (estimated?) usage keeps going up each month and I am in credit by £171.66
This month looking at my “current balance and energy usage” you suggest i raise my monthly direct debit to 146.85.
Why is this please?

Hey @Carmel

Nice to hear from you. :wave:

I am unable to see your account directly but that does seem like a high recommendation based off your balance.

This could be down to suggested usage being higher than normal, we can take a look at this.

Please respond to my email and I will get this corrected for you.

Best.
Carl