estimated bills while using a smart meter????

Why are my bills estimated when i have your smart meter? My smart meter is telling me I’m using on average £40 per month but you are charging me over £60 for DF
This is also when the display is actually working or not frozen.
So far my bulb experience has been rubbish!

They are having issues reading meters at the moment. Just send and email with your readings and you’ll be fine.
Will be sorted.

Why are my bills estimated when i have your smart meter? My smart meter is telling me I'm using on average £40 per month but you are charging me over £60 for DF This is also when the display is actually working or not frozen. So far my bulb experience has been rubbish!

Hi there, yes please send us an email with your readings while we try and get the smarts meter fully up and running.