ESTIMATED BILLS

Why do I get estimated bills when I submit my readings on 1st of every month?

Hi @a4288450Parahandy I’ve sent you new versions of the statements that do include the reads you gave. They will, usually. We had an issue with the 01 Sept reads which I’ve now resolved.

The statement for the period 03 April 2017 to 02 September 2017 used an estimate for 03 Sept only because you hadn’t submitted a read on 01 Sept.

Note: the statements use an estimated read for 03 September, but it’s only estimating your usage between 01 Sept and 03 Sept.