Estimated meter readings need to be adjusted

[sahar]

Hi,
I couldn’t submit my meter readings as i could not access my page on bulb. i had only access to community page when i logged in. so i got a bill based on estimated readings which were much higher than my actual meter readings. I submitted the actual meter readings when i got access to my account but it shows i have overdue payment and i am in debt. Can you help adjusting the bill to my actual meter readings please.
i am new on bulb and don’t know much about how to proceed with it.

many thanks
sahar

[Niamh_at_Bulb]

Hi @sahar

Thanks for posting

I’m sorry that you had difficulties accessing the account but glad that you managed to submit readings in the end.

I can see the readings in your account, and I’ve just sent you an updated statement.

Just for future, if you give readings after you’ve received a statement, they’ll be included in your next bill instead.

Any questions, let us know.

Many thanks,

Niamh

[sahar]

Thank you so much for your help.