What is the point of me sending meter readings every month if you are putting estimate readings and use them to generate my bill instead of actual meter readings that I have sent you.
Hi @Deltasquadjames ,
Are you sending in meter readings when requested via email (i.e. around 2-3 days before your bill is produced). If the readings are provided too early/late, then Bulb will have to estimate a portion of the bill anyway (for the additional days). I ensure I at least provide that reading, but I do sometimes try and provide a couple of others during the month (time/weather permitting) just to help ‘nudge’ the estimator into the right direction if I do miss a reading.
Or are Bulb just ‘ignoring’ the meter readings (i.e. they aren’t showing up in the ‘Last reading’ section or detailed on your bill - the bill should show the last 4 readings given since the last bill)? If so, then there is some difference between the readings your are providing at what Bulb and/or the ‘third party meter verification company’ (which all meter readings are sent to) are expecting… In this case, just drop Bulb an email via https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- and they’ll be able to look into your case.