Estimated readings for a smart meter

I have smart meters for both gas and electricity, I also have an In-Home Display. I’m just wondering how it is that my IHD is able to show my current energy usage for both meters but on my recent statement all of my electricity readings since having the smart meter fitted are estimates. My gas readings are fine so why not the electricity?
Can anyone shed some light on this? :flashlight: :confused:

Having same problem… no response from BuLb - is there even anyone at end of telephone / email - can’t find anyone to help