Turns out when I joined Bulb 2 years ago - with a smart meter - they reversed the day and night usage on the account. This was subsequently corrected after a battle. In December last year though, each and every bill consists of the TOTAL amount of debits since inception e.g. £4000+, then about 6 pages of how that’s broken down e.g. “1st March 2020 £220” “1st April 2020 £210” etc until the latest date. There follows a similar credit figure reversing the debit figures on another 6 pages of breakdown, finally giving the actual account balance of e.g. £180.
I have literally dozens of emails to and from Customer “Service” requesting an explanation and receiving a repeated and meaningless mantra.
Anyone else suggesting suffering this? I can only assume that it’s either a personal vendetta, or their admin has completely gone to hell and they’re incapable of getting on top of it.