I’m not assuming anything. Bulb have only one set of terms and conditions for customers, so I know exactly what you agreed to when you signed up as a customer.
The only thing that’s changed in this context is the minimum payment level that customers are able to set for themselves via the dashboard. The way the monthly payments work remains the same.
You’re posting on a public customer forum, so you’re going to get replies from “random people” whether you like it or not. If you didn’t want a reply from “random guy” then I suggest you should have restricted your communication to the private customer service channels.
But that’s not how you agreed to handle your account. Bulb, and many of the smaller energy suppliers, take payment in advance. This means that your account shouldn’t have a “small credit” but it should have a credit of at least one of your monthly payments, which I note your original posts says you now have. Perhaps you should have read this help article before switching to a supplier that didn’t operate the way you wanted.
Not sure what you’re on about regarding “the banks give me money I have not given them”. I never said anything of the sort. I did say that the bank developers are frightened to fix 50 year old COBOL that no one knows how it works or exactly what it does any more. The reason is because when banks do try to move to newer systems the whole thing collapses and takes them a week to sort out, as we’ve seen several times in the past now. This is why the whole “fintech” sector has exploded, because they’ve had the opportunity to build whole new banking systems from scratch, something the old lumbering banks can’t do. None of this is anything Bulb can do anything about.
Don’t get me wrong, I agree Bulb are terrible. That’s why I’m no longer a customer. I switched to Octopus two months ago. My experience so far is Octopus are a tech focussed company far in advance of Bulb, who appear to have stalled and now have more in common with the lumbering traditional suppliers. I note that Octopus also take payment in advance and expect me to hold credit of at least one monthly payment at all times. Right now my credit it building up over the summer, so that my monthly payments remain the same even when my bills get much larger in the winter, which is exactly what’s supposed to happen.
Bulb are awful. Just not for any of the reasons you’re complaining about.
The only reason I saw this thread is because I happened to have an email notification about a reply to an older post of mine on a different thread. I don’t come here much any more. So you’ll be pleased to know you’ll be unlikely to see many more posts from “random guy”. Well, except for all the other random guys on here of course.
Enjoy your day.