Existing smart meter


I have just started the switch process to you, I have an existing smart meter (1 for gas and 1 for electric), will you be able to utilize the relevant features?.

Also - a broader question - are smart meters specific to companies? i.e. mine was British Gas, is it only BG that are able to use the features?. and thus if you move you need a new meter from the new supplier?


Hi @greeny129 sorry for not getting back to you sooner.

We can use other companies smart meters, but we can’t read them remotely. They will act as non-smart meters though, so you don’t need a new meter or anything.

There is a big project in the energy industry at the moment aimed at solving this problem. So in the future all suppliers will be able to read all meters.